Cookie Policy

This Cookie Policy explains how cookies and similar technologies are used when you access or use our website and platform (the “Platform”).

This Cookie Policy should be read together with our Privacy Policy, which explains how we process personal data more broadly.

1. What Are Cookies?

Cookies are small text files placed on your device (such as a computer, smartphone, or tablet) when you visit a website. Cookies help websites recognise your device and store information about your preferences or interactions.

We also use similar technologies such as pixels, tags, scripts, and local storage. For simplicity, all such technologies are referred to as “cookies” in this policy.

2. Types of Cookies We Use

We use the following categories of cookies in accordance with applicable data protection and electronic communications laws, including the UK Privacy and Electronic Communications Regulations (PECR) and EU ePrivacy rules.

2.1 Strictly Necessary Cookies

These cookies are essential for the operation of the Platform and cannot be switched off.

They are used to:

• Enable core site functionality

• Maintain secure sessions and account logins

• Process bookings and payments

• Prevent fraud, abuse, and security incidents

• Remember privacy and cookie preferences

Legal basis:

These cookies are strictly necessary to provide the services you request and do not require consent.

2.2 Functional Cookies

These cookies allow the Platform to remember choices you make and provide enhanced functionality and personalisation.

They may be used to:

• Remember language or region preferences

• Save account or interface settings

• Improve overall user experience

Legal basis:

Legitimate interests or consent, where required by law.

2.3 Analytics and Performance Cookies

These cookies help us understand how users interact with the Platform so we can improve performance and usability.

They may collect information such as:

• Pages visited and time spent

• Error messages

• Device and browser information

• Usage patterns

Analytics data is aggregated and anonymised where possible.

We may use Google Analytics 4 (GA4) to help analyse how users interact with the Platform.

Legal basis:

These cookies are placed only with your consent, where required by law.

2.4 Marketing and Advertising Cookies

These cookies are used to deliver relevant advertising or measure the effectiveness of marketing campaigns.

They may:

• Track browsing activity across websites

• Enable remarketing or conversion tracking

• Be set by us or by third-party advertising partners

We do not place marketing cookies without your consent.

Legal basis:

Consent.

3. Third-Party Cookies

Some cookies are placed by third-party service providers that support our Platform, such as:

• Analytics providers, including Google Analytics 4 (GA4)

• Payment processing and fraud prevention services

• Advertising or marketing partners (where enabled)

These third parties may collect and process information in accordance with their own privacy policies.

We do not control third-party cookies and encourage you to review the relevant third-party policies directly.

4. Cookie Consent and Preferences

When you first visit the Platform, you will be presented with a cookie consent banner that allows you to:

• Accept all cookies

• Reject non-essential cookies

• Manage cookie preferences by category

Analytics and marketing cookies are disabled by default unless you provide consent.

You can update or withdraw your consent at any time via the cookie settings link available on the Platform.

5. Managing Cookies Through Your Browser

Most web browsers allow you to:

• View cookies stored on your device

• Delete cookies

• Block cookies entirely or by website

Please note that blocking or deleting certain cookies may affect the functionality or availability of the Platform.

Instructions are available through your browser’s help section.

6. How Long Cookies Are Stored

Cookies may be:

• Session cookies, which are deleted when you close your browser

• Persistent cookies, which remain on your device for a defined period or until deleted

Retention periods vary depending on the purpose of the cookie.

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, law, or how we use cookies.

The updated version will be posted on the Platform with a revised “Last updated” date.

8. Contact Us

If you have any questions about this Cookie Policy or how we use cookies, please contact us at:

Email: support@eventprem.com