Privacy Policy

Eventprem Limited (“we”, “us”, or “our”) values your privacy. This Privacy Policy explains how we collect, use, store, and share personal data when you use our website, platform, or services (together, the “Platform”), whether as a Buyer, Seller, or visitor.

By using the Platform, you acknowledge that your personal data will be processed as described in this Privacy Policy. If you do not agree, please do not use the Platform.

1. Who We Are (Data Controller)

For the purposes of applicable data protection laws, including the UK General Data Protection Regulation (“UK GDPR”), Eventprem Limited is the data controller of your personal data.

Contact details are provided in Section 14.

2. Information We Collect

We may collect personal data directly from you, automatically when you use the Platform, or from third parties.

2.1 Information You Provide

This may include:

• Name, email address, phone number

• Billing and contact addresses

• Account login details

• Seller business information (including business name, tax information, licences, insurance details where required)

• Communications with us or other users

• Reviews, feedback, and profile information

Payment information:

Payments are processed securely by third-party payment processors (such as Stripe). We do not store full payment card details.

2.2 Information Collected Automatically

When you use the Platform, we may automatically collect:

• IP address

• Device identifiers, browser type, operating system

• Log files and usage data

• Cookie data and similar tracking technologies

• Approximate location data (derived from IP address)

2.3 Information from Third Parties

We may receive information from:

• Payment processors and payout providers

• Identity verification, compliance, and fraud prevention partners

• Publicly available sources

• Other users (e.g. reviews or dispute submissions)

3. How We Use Your Information

We use personal data for the following purposes:

• To operate, maintain, and improve the Platform

• To create and manage user accounts

• To process bookings, payments, payouts, refunds, and chargebacks

• To verify Seller identities, eligibility, and compliance

• To communicate with Buyers and Sellers (transactional and support messages)

• To provide customer support and dispute assistance

• To analyse usage, improve functionality, and develop new features

• To prevent fraud, misuse, and security incidents

• To comply with legal obligations and enforce our Terms, Seller Agreement, and policies

4. Legal Bases for Processing (UK GDPR)

We process personal data only where we have a lawful basis, including:

• Contractual necessity – to provide the services you request

• Legitimate interests – such as fraud prevention, platform security, analytics, and dispute resolution

• Legal obligation – compliance with tax, financial, regulatory, or law-enforcement requirements

• Consent – for marketing communications or optional features where required

Where consent is relied upon, you may withdraw it at any time.

5. Sharing Your Information

We do not sell personal data.

We may share personal data with:

5.1 Service Providers and Processors

Including:

• Payment processors (e.g. Stripe)

• Hosting and cloud service providers

• Analytics and performance providers

• Identity verification and fraud prevention services

These providers act under contractual obligations to protect your data.

5.2 Buyers and Sellers

Information necessary to facilitate bookings, Experiences, communications, and dispute resolution may be shared between Buyers and Sellers.

5.3 Legal and Regulatory Authorities

Where required by law, court order, regulatory request, or to protect our legal rights.

5.4 Business Transfers

If we are involved in a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction.

6. Cross-Border Data Transfers

We are based in the United Kingdom. Your personal data may be transferred to and processed in countries outside your country of residence, including jurisdictions that may not offer the same level of data protection.

Where required, we implement appropriate safeguards, such as:

• UK-approved Standard Contractual Clauses

• Other lawful transfer mechanisms permitted under applicable law

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable core Platform functionality

• Analyse traffic and usage patterns

• Improve user experience

• Support marketing and advertising (where permitted)

You can manage cookies through your browser settings or cookie preferences. Disabling essential cookies may affect Platform functionality.

8. Data Retention

We retain personal data only for as long as necessary to:

• Provide services and customer support

• Maintain records required by law or payment processors

• Resolve disputes and enforce agreements

• Meet accounting, tax, and regulatory requirements

When no longer required, data is securely deleted or anonymised.

9. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccurate or incomplete data

• Request deletion of your data

• Restrict or object to processing

• Receive a copy of your data in a portable format

• Withdraw consent where consent is the legal basis

• Lodge a complaint with a supervisory authority

UK users may contact the Information Commissioner’s Office (ICO).

10. Security

We implement appropriate technical and organisational measures to protect personal data against:

• Unauthorised access or disclosure

• Loss, misuse, or alteration

However, no system is completely secure, and we cannot guarantee absolute security.

11. Children

The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have done so, please contact us and we will take appropriate action.

12. Marketing Communications

Where permitted by law, we may send marketing communications by email or other channels.

You can opt out at any time by:

• Using the unsubscribe link in communications, or

• Contacting us directly

Transactional or service-related communications are not affected by marketing preferences.

13. Third-Party Links

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices and encourage you to review their privacy policies separately.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on the Platform with a revised “Last updated” date. Material changes may be communicated via email or Platform notice.

15. Contact Us

For questions, data requests, or privacy complaints, contact:

Email: support@eventprem.com